On 25th Sep 2008, Motorola India Planned a session by Dr. Pawan Agarwal, who shared his insight on Dabbawalas of Mumbai. Lot of Town halls have taken place in our work place, but I never saw the number of people attend it in that large number as it was that day. Only townhalls of a CEO or CTO of our company can match that gathering. The session was very informative and was well communicated by DR. Agarwal.
dabbawallah is a person in the Indian city of Mumbai who is employed in a unique service industry whose primary business is collecting the freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs), delivering it to their respective workplaces and returning back the empty boxes by using various modes of transport. Most of the Dabbawallah's are illiterate, but still the perfection with which they do their work with nearly zero error without using any of the technology is simply awesome. They even got the Six- sigma certification without even applying.... That's really cool.
Examples of few incidents revolving them during the session was humorous and realistic at the same time it showed that sincerity, honesty and simplicity with which dabbawallah's do their work. Simply Hats Off to them..... :)
1 comment:
Yes Maddy, The talk was awesome, The humor, motivation was evident, The crowd turn out was unbelievable, such crowd turn out is usually seen during a CEO talk.
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